Refund Policy

This Refund Policy explains how billing, cancellations, and refunds work for paid subscriptions to Relay, operated by Relay. It should be read together with our Terms of Service.

Subscriptions & billing

Relay offers a free Starter plan and paid plans (Pro and Business) billed on a recurring basis through our payment provider, iPaymu. By subscribing to a paid plan you authorise recurring charges until you cancel.

General policy

• Paid subscription fees are generally non-refundable, including for partial billing periods and unused time.
• You can cancel at any time. Cancelling stops future charges; your plan stays active until the end of the current billing period, after which it reverts to the free Starter plan.
• The free Starter plan involves no charge and therefore no refund.

When we do issue refunds

We will refund a payment in cases such as:

• Duplicate or accidental charges — you were billed more than once for the same period.
• Billing errors — you were charged an incorrect amount due to our mistake.
• Service failure attributable to us — a paid feature was unavailable for a sustained period because of a fault on our side and we could not resolve it.
• Any case where a refund is required by applicable law, including Indonesian consumer-protection rules.

Refunds are not provided for issues outside our control, including WhatsApp rate-limiting, suspension or banning of your number (Relay uses an unofficial WhatsApp gateway — see the Terms), incorrect information supplied by your AI agent, or your decision to stop using the Service.

How to request a refund

Email bimamaulana063@gmail.com within 14 days of the charge, from the email address on your account, including your workspace name and the transaction reference. We review each request and respond with a decision.

Processing

Approved refunds are returned to the original payment method via iPaymu. The time to appear depends on your bank or payment channel, typically several business days.

Changes

We may update this policy from time to time; the “Last updated” date above reflects the current version.

Contact

Questions about billing or refunds? Contact bimamaulana063@gmail.com. This Service is operated from Indonesia.