Frequently Asked Questions

Short answers to the questions we hear most. Still stuck? Reach us at bimamaulana063@gmail.com.

What is Relay?

Relay is a WhatsApp CRM with an AI agent. It replies to your customers on WhatsApp automatically, using your own knowledge base, and hands the conversation to your team when a human is needed.

Do I need the official WhatsApp Business API?

No. Relay connects your regular WhatsApp number through an unofficial multi-device gateway — you just scan a QR code. Note that unofficial access can lead to rate-limiting or blocking of your number; you connect at your own risk (see our Terms).

How does the AI know what to say?

You give your agent a knowledge base — documents, price lists, FAQs — and set its tone. The AI answers from that material rather than making things up, so replies stay grounded in your business’s real information.

Can a human take over a conversation?

Yes. The AI handles routine messages and can hand off to your team at any time. Your whole team works from one shared, live WhatsApp inbox.

Is my data safe?

We use encryption in transit, store OAuth tokens encrypted, and only share data with the service providers needed to run Relay. See our Privacy Policy for the full picture, including how to delete your workspace and data.

How much does it cost?

There’s a free Starter plan (no card required), plus paid Pro and Business plans with higher limits and premium features such as tools and integrations. You can see current pricing and upgrade inside the app.

Can I cancel anytime?

Yes. Cancelling stops future billing; your plan stays active until the end of the current period, then reverts to Starter. See the Refund Policy for details.

How do I connect WhatsApp?

From the app, open Channels and connect WhatsApp, then scan the QR code with your phone. Your pairing stays connected across restarts.

Which languages does it support?

The AI replies in the language your customers use and in the tone you configure — it works naturally in Bahasa Indonesia, English, and more.

How do I get help?

Email bimamaulana063@gmail.com and we’ll get back to you.